Reference

wak69 Privacy Policy: What We Collect and Why

Your personal information matters to us, and this Privacy Policy explains exactly how wak69 collects, stores and uses the data tied to your account.

Account data handled with careDANA, OVO, GoPay & QRIS transaction records securedNo data sold to third partiesClear data-deletion request pathCookies explained and manageable
wak69 wak69 Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to request a copy of your stored data, ask us to correct an error, or submit a deletion request, our support team handles…

Live Chat Open the live chat widget inside your account dashboard and select 'Privacy Request' from…
Email Support Send a detailed request to our support address with your registered phone number and…
Help Centre Our Help Centre includes a dedicated Privacy section where you can submit a structured…
HOW WE HANDLE YOUR DATA

Six Ways wak69 Manages Privacy Responsibly

Data handling on our platform follows a set of operational practices designed to keep your account information accurate, limited to what is needed, and accessible to you when…

Data Minimisation

We collect only what is needed to verify your account and process payments.

Cookie Controls

Cookies on wak69.click track session state and payment flow only.

Account Security

Phone verification is required before account access is granted.

Retention Rules

Active account data is held while your account remains open.

Third-Party Sharing

We share data with payment processors — such as the DANA or GoPay gateway — only to complete your transaction.

Data Request Process

Submit a request via live chat or email and we will respond within one business day.

Your Privacy Policy Questions for wak69

The questions below cover what Indonesia account holders ask most often about their data, their rights under this policy, and how to act on them through our support channels.

At registration we collect your mobile phone number, the device identifier for your session, and the wallet ID of the payment method you link — such as DANA or OVO. No additional ID documents are required at that stage.

No. QRIS scan data and GoPay payment tokens are used only to confirm that a specific transaction completed. Once the payment status is confirmed, those tokens are not retained in your account record.

Open the live chat inside your account, select 'Privacy Request', and specify that you want a data copy. Our team will send a summary of your stored account and transaction data within one business day.

Yes. Submit a deletion request via live chat or email with your registered phone number. We process deletions within seven days. Some transaction records may be kept for a period that depends on local law.

The same policy applies across all Indonesian regions, including Semarang and other areas where our service is accessible. Where eligibility or data retention rules vary, the rule that depends on local law takes precedence.

Cookies on wak69.click maintain your login session and track payment flow steps so deposits via DANA or bank transfer do not reset mid-process. You can adjust cookie preferences from the footer link at any time.

Contact our support team directly via the Help Centre privacy form or live chat. Privacy-related complaints are reviewed by a dedicated team member, not the general queue, and you receive a status update within one business day.